You may need to power cycle the printer and wireless router.The higher the percentage, the stronger the signal. To check signal strength, print out the network settings. Move the printer closer to the access point (or wireless router). Is the printer's signal strength low due to its distance from the access point (or wireless router)?.Make sure that it matches the name of the network your computer is connected to. To verify this, print out the network settings and check the listing for the SSID. Are the printer and the computer connected to the same network?.Then, use the power button to turn it on. If not, make sure that the printer is plugged in. Is the printer plugged in and powered on?.If the print job is sent to a printer that was disconnected from the computer, you may experience this error.Įxample: Canon MG6800 series printer is connected to the PC wirelessly.If you attempt to print and you see a message telling you that the printer is offline, here are some things to check. Are you sending the print job to the correct printer?.Click the Printer menu, then remove the check from Use Printer Offline.Right-click on the icon for your printer, then click See what's printing.In the Run box, type control printers and click OK.Hold the Windows key on the keyboard and type the letter R.If you are using a Windows PC, is the Use Printer Offline option enabled? To check, follow this procedure.Make sure that the printer is connected directly to the computer and not into a USB hub. Reseat the cable to make sure the connections are secure. The USB cable may not be seated correctly at the printer or at the computer.If you attempt to print and you see a message telling you that the printer is offline, here are some things to check.
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